Returns & Exchanges
At Ditch The Guilt, we want you to love our healthy treats, but due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or incorrect. Please reach out to us within 48 hours of delivery to ensure a quick resolution.
Document the Issue
Take clear photos of the damaged product and its original packaging as soon as you receive your order.
Contact Support
Email our customer care team with your order number and the attached photos to initiate a claim.
Internal Review
Our quality assurance team will review your request within 24-48 hours to confirm the eligibility for a refund or replacement.
Resolution
Once approved, we will either ship out a fresh replacement at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing